All orders are shipped from our warehouses in the US and Europe. Every shipment is fully tracked, ensuring you can follow your package from our door to yours. Orders are typically processed & shipped within 1 business day.

Tracking Your Order:
Immediate Updates: Once your order is on its way, we’ll send you an email with a tracking link. This is your go-to resource for the latest updates on your shipment. Also you can track you order HERE

Can't Find the Email? If you're having trouble locating your tracking email, no worries! Just chat with us on our website, and we'll swiftly assist you. Remember, if you used Apple Pay or PayPal, the email would be sent to the address registered with your payment method.

We make it easy for you to shop at Yoonig! You can pay with all major credit or debit cards, including Visa, American Express, Discover, and Mastercard. Prefer something else? No problem! We also accept PayPal, Apple Pay, and Klarna (Buy Now, Pay Later).

Modifying Your Order:
Need to Make Changes? If you want to edit something in your order, the best way is to cancel the existing order and place a new one with the desired changes.

Note: We understand that sometimes you need to make immediate changes, and we’ve made the process straightforward to ensure your satisfaction. If you have any questions or need assistance, especially if your order has already shipped or the cancellation period has passed, our customer service team is always ready to help!

Canceling Your Order:
Time Frame: You have 1 hours from the time you placed your order to cancel it, as long as it hasn’t shipped yet.

How to Cancel: Easily cancel your order through the order status page. You can access this page via the link in your order confirmation email or by logging into your account on our website.

After 6 Hours or Shipment:
Limitation on Cancellations: Once your order has been shipped or if it’s been over 6 hours since you placed it, we can’t cancel it. In these cases, you can refer to our returns policy if you decide not to keep the order.

Contact Us:
We're Sorry for the Mix-Up: We sincerely apologize for any mistakes. The first step is to get in touch with us right away. You can reach us through our contact page.

Provide Details and Visual Proof:
Help Us Help You: When you contact us, please provide a clear description of the issue with your order. Also, include a photo of the items you received. This visual proof helps us understand and resolve the problem quickly.

Our Commitment to Resolution:
Swift Correction: Once we receive your message and assess the situation, we’ll take immediate steps to fix it. Whether it involves sending the correct items or offering other suitable solutions, we are committed to making things right.

Quality Assurance:
Our Promise: At Yoonig, we value your satisfaction and take every incorrect order seriously. Your feedback helps us improve our processes and provide a better experience for everyone. We understand the inconvenience this may have caused and appreciate your patience as we work to resolve it quickly.

Estimated Delivery Times:

United States
USPS Ground: 2-5 business days after shipment.

United Kingdom
Standard Delivery: Takes 8-10 working days post-shipment.

Europe
Standard Delivery: 8-12 working days after shipment.

Rest of the world
Standard Delivery: 10-20 working days after shipment.

Delivery Delay?

We’re Here to Help:
Contact Us: If the estimated delivery time has passed and you haven’t received your order, please reach out to us. We're here to help track down your shipment and ensure it gets to you as soon as possible. Rest assured, at Yoonig, we’re committed to making sure your order arrives on time and in perfect condition. Your satisfaction is our top priority!

Shipping Worldwide:
We’ve Got You Covered! At Yoonig, we’re thrilled to offer worldwide shipping to most countries. While there are a few exceptions due to shipping restrictions, we aim to reach as many customers globally as possible.

Check the Details:
Want to Know More? For a detailed list of the countries we ship to and the minimum spend required for free shipping, please visit our Shipping Information page. We’re here to make your shopping experience smooth and enjoyable.

Happy Shopping!
Shop with Confidence: Enjoy shopping with Yoonig and have your favorites delivered right to your doorstep, no matter where you are in the world!

Shopping from the UK, USA, and Most EU Countries:
No Extra Fees! If you're ordering from the UK, USA, or most EU countries, you’re in luck—there are no additional customs or import fees. The price you see on our website includes all TAX/VAT, so there are no surprises at checkout.

Shopping from Other Countries:
Heads Up! If you’re outside these regions, you might have to pay import taxes, duties, and related customs fees. These charges aren't included in your payment to us and are usually determined by your local customs authority. We recommend checking with your local customs office for the specifics.

Special Cases in the EU:
Just a Note: Not all EU countries have the same tax agreements. Countries like Norway, Iceland, and Switzerland may require import fees upon delivery. For detailed information, it’s best to check with your local customs authority.

All Yoonig products are proudly crafted and shipped from our facilities in the U.S and Europe. We take great care in making each item and ensure it’s dispatched promptly, providing you with the best possible experience from creation to delivery. No matter where you are in the world, rest assured that a piece of Yoonig's dedication is on its way to you!

14-Day Return Policy:
Flexible Returns: At Yoonig, we offer a generous 14-day return period. Whether you prefer store credit or a refund to your original payment method, we've got you covered.

Customer Responsibility for Return Costs:
Handling Returns: Please note that customers are responsible for all return shipping costs. To ensure your return reaches us safely, we recommend using a trackable shipping service.

Special Note on Personalized Items:
Personalized Items: Items made just for you, including personalized designs, are non-refundable. If there's an issue with your personalized order, don't hesitate to reach out to our customer service team. We’re here to help and can offer a discount on a reorder of the correct product.

Can I return an item if I have opened it?
Yes, You Can: We accept returns for opened items, as long as the product is still in new condition and hasn't been used, damaged, or marked in any way.

Starting Your Return:
Easy Online Process: Ready to return an item? Simply visit our Return Portal to start the process. Follow the instructions provided to complete your return.

We process refunds within 7 days of receiving your returned item(s).