How can we help?
9 answers
Can I change or cancel my order?
Contact us right away with your order number. Orders go to production soon after payment; until then we can change the address or model, or cancel for a full refund. Once production has started, the order can’t be changed or cancelled.
How do I track my order?
Use the Track order page with your order number and email, or follow the link in your shipping email.
How do I find my exact phone model?
On iPhone: Settings › General › About. On Samsung and Pixel: Settings › About phone. Our device guide has every step.
Will a case for one model fit a similar model?
No. Camera layout and button positions differ between models, so choose your exact model.
Why is production time separate from shipping?
Every item is printed after you order. Production usually takes 2–7 business days, then delivery takes about 3–7 business days. We show both so you know what to expect.
How much is shipping?
Standard shipping to US addresses is $4.95 and free on orders of $75 or more. The exact price for your order is shown at checkout before you pay.
What if my item arrives damaged?
Contact us within 30 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or a full refund — you don’t need to send the item back unless we ask.
Can I return an item if I change my mind?
Because each item is printed for your order, we can’t accept returns or exchanges for change of mind or for choosing the wrong model. Items that arrive damaged, defective or misprinted are always covered.
Where do you ship?
We currently ship to addresses in the United States. Checkout tells you before you pay if we can’t deliver to an address.