Shipping & delivery
Effective
Every YOONIG item is printed to order for you. Delivery time is production time plus carrier transit — we show both before you pay.
Where we ship
We currently ship to addresses in the United States. If we can’t deliver to the address you enter, checkout tells you before you pay.
Production time
Each item is printed for your order after your payment is confirmed. Most orders are made within 2–7 business days; in busy periods, such as the weeks before holidays, it can take up to 10 business days.
Different products are made by different production partners, so an order with several kinds of items — for example a phone case and a Kindle case — can arrive in separate parcels, each with its own tracking.
Shipping methods and costs
We ship every order with a tracked standard service. Delivery usually takes 3–7 business days after production.
- Standard shipping: $4.95 per order
- Free standard shipping on orders of $75 or more
The exact shipping price for your order is shown at checkout before you pay. We don’t offer express delivery yet.
Tracking
When your order ships, we email you a tracking link. You can also follow it any time on the Track order page with your order number and email.
Address changes
Check your address carefully at checkout. If you spot a mistake, contact us right away — we can change it until your order goes into production. After that, the parcel is addressed and we can’t redirect it.
Returned to us
If a parcel comes back because the address was incomplete or incorrect, we’ll email you. We can send it again once you confirm the address; the cost of the second shipment is charged to you.
Late, lost or “delivered” but not received
If tracking hasn’t moved for several days, or your parcel shows as delivered but you can’t find it, check with neighbours and your building’s mail area first. Then contact us within 7 days of the delivery date and we’ll open a case with the carrier.
If your order hasn’t arrived 30 days after it shipped, contact us. If the carrier confirms the parcel is lost, we’ll reprint and resend your order or refund it.