Returns & refunds
Effective
Every YOONIG item is made to order for you, so our returns policy focuses on making things right when something isn’t.
Damaged, defective or misprinted items
If your item arrives damaged, has a print or manufacturing defect, or isn’t what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem.
We’ll send a free replacement or give you a full refund — your choice. You don’t need to send the item back unless we ask.
Change of mind
Because each item is printed specially for your order, we can’t accept returns or exchanges for change of mind, including if you no longer need the item.
Wrong device or model
Our cases are made for one exact device. If you chose the wrong model, contact us as soon as possible — we can change it free of charge until production starts. Once your item has been printed, we can’t exchange it.
Personalized items
Items with your own text, initials or photo are made just for you and can’t be returned for change of mind. They are fully covered if they arrive damaged, defective or misprinted. Spelling and photos are printed exactly as you approved them in the preview.
Cancelling an order
You can cancel for a full refund until your order goes into production — usually soon after payment, so contact us quickly. Once production has started, the order can’t be cancelled.
How refunds work
Approved refunds go back to your original payment method. We send them within 5 business days of approval, and your bank or card provider usually shows them within 5–10 business days after that. We email you when the refund is sent.
How to start
Use the contact form or email hello@yoonig.com with your order number, what went wrong and a photo. You can also request a return from your order page if you have an account.